Payment problem
Please note that all payment related issues on our Google Sheet extension must be handled directly with Stripe. As Derrick, we have no authority or......
Refund policy
Please note that if you wish to request a refund, we have a limited refund policy. We can only refund the last month of your......
How to retrieve my invoices
To manage your invoices, and retrieves them you can : - Go on a Google Sheet - Start Derrick App (Add-ons > LinkedIn Importer and......
How can I cancel my subscription
To cancel your subscription : - Go on a Google Sheet - Start Derrick App (Add-ons > LinkedIn Importer and Email Finder - Derrick) -......
How long will my credits last if I switch to a free plan?
When transitioning from a paid plan to a free plan on our Google Sheet extension, we want to inform you that your credits will be......
Credits transfert between 2 accounts
Please note that as a user, you have the option to transfer your credits from one account to another, provided that there is a written......
